Refund Policy

Last updated: 31 July 2026

We'd rather you love what you bought. If something isn't right, here's how refunds work. Payments are processed by Paddle, our merchant of record, so approved refunds are returned by Paddle to your original payment method.

Tutorials (one-time video purchases)

• 7-day guarantee: if you're unhappy with a tutorial for any reason, ask within 7 days of purchase and we'll refund it.
• During the 7-day window you can stream the full tutorial without limits; the MP4 download unlocks once the window closes. This keeps the guarantee honest for everyone.
• We may decline refunds where access has clearly been abused.

Course terms (cohort enrollment)

• Before the term starts: full refund, up to 48 hours before the first scheduled class.
• After the first class: if the course isn't for you, tell us within 24 hours of the first session and we'll refund you in full (your seat goes to the waitlist).
• From the second class onward: refunds are no longer available, but if serious circumstances stop you from attending, email us — we can usually move you to a later cohort instead.
• If we cancel or materially reschedule a term, you get a full refund, no questions.

How to request a refund

Use the contact form or email [email protected] from your account email with your receipt (Paddle emails it to you at purchase). We reply within 2 business days; approved refunds are typically back on your card within 5–10 business days depending on your bank.

Something broken instead?

If a video won't play or a purchase didn't unlock, that's on us — use the ✉ Feedback button in the app or email us and we'll fix it fast.